Fast Track Meals: Refund and Return Policy

Last updated: October 26, 2026

We want you to be happy with every meal. Because our meals are fresh, perishable food, we can’t accept returns. If something goes wrong with your order, we’ll make it right as described below.

1. Returns

For food safety reasons, we don’t accept returns of meals once they’ve been delivered or picked up. Please don’t send meals back to us. If there’s a problem, contact us and we’ll fix it with a replacement, credit, or refund.

2. Problems with your order

If a meal is missing, wrong, damaged, not fresh, or late, email [email protected] within 24 hours of delivery or pickup. Include your order number and a photo if you can. We’ll review it and, depending on the problem, we’ll:
– Replace the meal,
– Credit your account, or
– Refund you for the affected meal or meals.

We can’t give a refund for a meal that was left unattended at your request and spoiled after we confirmed the delivery, or for a delivery we couldn’t complete because the address or contact information you gave us was wrong.

3. Changing or cancelling a one-time order

You can change or cancel a one-time order for a full refund until the order cutoff, each Tuesday at 9:00 pm Arizona time. After the cutoff, your meals are being prepared, so we can’t refund the order unless there’s a problem with the food or the delivery.

4. Weekly meal plans

– You can skip, pause, or cancel any time before the Tuesday 9:00 pm cutoff, and you won’t be charged for the following week.
– A week that has already been charged is still prepared and delivered, and isn’t refundable unless there’s a problem with the food or the delivery.
– You can cancel from My Account or by emailing [email protected].

5. 4-week meal plans

– A skipped week becomes a credit toward your next payment.
– Cancel before your next payment to stop future charges.
– If you cancel partway through a 4-week meal plan, we don’t refund the unused weeks in cash. Instead, we add them to your account as a credit you can use toward future orders.

6. Orders we cancel

If we cancel an order you’ve paid for, for example because a meal isn’t available, your address is outside our delivery area (the greater Phoenix, Arizona area), or there was a pricing error, we’ll refund you in full.

7. How refunds work

Refunds go back to your original payment method and can take 5 to 10 business days to show up. If you paid with a buy now, pay later provider, such as Affirm, Afterpay, or Klarna, the refund goes back through that provider, and your installment plan with them may change. Promo codes, referral credits, and account credits have no cash value and aren’t refunded as cash.

8. Your rights

Nothing in this policy limits any rights you have under Arizona or federal law.

9. Contact us

Fast Track Meals LLC, 4539 N 22nd St #7625, Phoenix, AZ 85016. Email [email protected] or call (602) 633-5722.